negotiating with an Internet service provider

Internet Not Working Right? Know How To Troubleshoot The Problem

There is nothing more frustrating than when your Internet is not working properly. That's why it's important to know how to troubleshoot the problem and get your Internet back up and running again.

Restart Your Computer

When there is a problem with your computer that seems unexplainable, it is always worth starting by restarting your computer or device. It's amazing how something so simple can often fix many problems related to the Internet that you would otherwise have to do manually in the computer's administrator settings.

Check The Modem's Healthy

The next step is to check out the health of your modem. This can be done by taking a quick glance at the lights on your modem to see if they are turned on. You should see the power light, Internet light, and either a wireless or Ethernet light turned on, depending on what method you use to connect to the Internet. If not, restart the modem by unplugging it, letting it remain off for about a minute, then plugging it back in.

You can also contact your ISP and have them check the health of your modem as well. They can verify if it is sending and receiving data or if there is a problem on their end. 

Check The Router's Health

If the modem is working fine, then the next step is to check on the health of the router. You can connect to the router directly by going to the IP address listed on the modem, and then entering the login credentials needed to change the settings. As long as you are connected to the router via an Ethernet cable or WiFi, you'll be able to access the settings even if you don't have a working Internet signal. Verify that the modem is receiving a signal from your router, and try testing a device with a direct connection to verify that the issue is not just with the WiFi.

Run A Speed Test

You'll want to verify that your computer is actually getting the speeds that are advertised by your ISP. Run a speed test, ideally one offered from your ISP, to figure out how much the computer is uploading and downloading. If you are not getting the proper speeds, consider how you are connecting to the Internet. Do you have an older device that doesn't have the latest WiFi technology? Are you running an Ethernet cable to your computer, but it is going through hardware that may be limiting its speeds? Try to run a speed test with a direct connection if possible.

To learn more information, reach out to an internet provider near you.